DeBN Frequently Asked Questions

When can I enroll in DeBN?

You can enroll in DeBN at any time during your bankruptcy case. You may also request deactivation of your account at any time.

When are emails sent?

Emails will be sent by the BNC in the evening on the same day a notice or order is filed by the court in your case.

Will I receive all documents via email?

No; only notices and orders filed by the court and sent to the BNC for service will be delivered to you via email. All other parties, such as the trustee and creditors, will continue to serve documents upon you either via U.S. mail or in person, pursuant to court rules.

Can I request receipt of notices both via email and U.S. mail?

No; you only have the option to receive notices either by email or U.S. mail.

Can others see my email address?

Your email address will not be shown on the caption of the case docket, and your DeBN request form will not be visible to the public for viewing. However, the BNC Certificate of Mailing that is filed in your case will list your email address if the notice or order was emailed to you. A Certificate of Mailing is required to list the address (either physical address or email ) where the party was served.

I accidentally deleted an email. Can the notice be resent to me?

Neither the court nor the BNC can resend an email or a notice. If you accidentally deleted a notice, you should contact your attorney if your are represented, or you may contact the court for further directions on how to obtain another copy of the notice.

I filed jointly with my spouse. Do we both have to request DeBN?

No; it is possible for just one of the joint debtors to elect DeBN service. The joint debtor enrolled in DeBN will receive notices from the court via email, and the debtor not enrolled in DeBN will continue to receive notices via U.S. mail.

I filed jointly with my spouse. Can we both use the same email address?

Yes; a husband and wife can use the same email address. Each of you will have your own DeBN account, and separate emails will be sent to each of you at whatever email address was used to register for DeBN.

What should I do if I change my email address?

If your email address changes, you should immediately submit an updated Debtor's Electronic Noticing Request Form. Once the clerk's office has processed your request, you will receive an email from the BNC at both your old and new email addresses advising you that your DeBN account has been updated.

What should I do if I move?

If your physical address changes, you or your attorney should file a notice of change of address with the court. The clerk's office will change the address for both your bankruptcy case and your DeBN account. You will then receive an email from the BNC advising you that your DeBN account has been updated.

What should I do if I want to reactivate my DeBN account?

If your DeBN account was closed and you wish to reactive it, you must complete and submit an updated Debtor's Electronic Noticing Request Form, check-marking the section to request reactivation of your account. Once the clerk's office processes your request, you will receive an email from the BNC advising you that your DeBN account has been activated.

Why did I stop receiving my notices via email?

There are several reasons why you may stop receiving court notice through your DeBN account, including:

  1. If your name and address in the case do not match your DeBN account, then the notice or order will be delivered to you via U.S. mail. If you recently filed a change of address with the court and did not receive an email from the BNC advising you that your DeBN account was updated, please contact the clerk's office for assistance.
  2. Your DeBN account may have been disabled due to an email bounce-back (undeliverable email). If this occurred, you must file an updated request form if you wish to reactivate your DeBN account.

Please contact the clerk's office with any questions about the status of your DeBN account.

Who do I contact if I have additional questions about DeBN?

Please contact the clerk's office if you have any questions about the DeBN program. Do not contact the BNC, or reply to emails you receive from the BNC. Those BNC email accounts are used for the sole purpose of sending emails, and the inboxes are not monitored.