The Administrative Office of the United States Courts (the AO) recently added several security features to PACER and CM/ECF accounts, including updated password standards and multifactor authentication (MFA). The PACER Service Center (PSC) is currently experiencing long call wait times due to the enforcement of these security features.

To help mitigate the call wait times at the PSC, enforcement of the updated password standards has been temporarily delayed. In addition, the AO asks that only users who receive a prompt to enroll in MFA when they log in should do so. If you do not receive an MFA enrollment prompt, no action is necessary. Please do not contact the PSC with questions about MFA until you are required to enroll. This ensures support is available for those who need it.  Some common questions about these security upgrades are answered on the list of MFA Tips and Resources which should be reviewed before calling the PSC.

Thee AO would like your feedback regarding the MFA options using this short survey.

Thank you for your patience as the AO works to reduce call wait times and strengthen account security.